Last updated: September 2, 2026
All products sold on this site are digital goods — planners, calendars, and related printable/downloadable files. Because these products are delivered electronically and can be downloaded, copied, or printed immediately, our refund policy reflects the nature of digital goods.
Defective Downloads
We want every file to work exactly as described. If you receive a defective download — for example, a corrupted file, a broken link, missing pages, or a file that does not match its product description — we will gladly provide a replacement file or a full refund.
To request a refund for a defective download, please contact us within 30 days of purchase. Include your order number and a brief description (or screenshot) of the issue so we can resolve it quickly.
Non-Defective Items
Because our products are instant-access digital files, all sales are final once a download link has been delivered. We do not offer refunds or exchanges for:
- Change of mind or accidental purchases
- Not liking the design, layout, or style once downloaded
- Incompatibility with software or devices you didn’t check before buying
- Failure to read the product description prior to purchase
Exceptions: We may issue a refund or exchange outside of this policy at our sole discretion in special circumstances (for example, duplicate purchases, proven billing errors, or extenuating personal situations). Reach out and we’re happy to take a look on a case-by-case basis.
General Digital Goods Policy
- Instant delivery: Files are typically available for download immediately after purchase. If you don’t receive access within a reasonable time, check your spam folder first, then contact us.
- No physical shipping: As digital products, there is no physical item shipped, and no shipping-related returns apply.
- Personal use license: Unless otherwise stated, purchases are for personal, non-commercial use only. Redistribution, resale, or sharing of files (including printed copies given or sold to others) is not permitted.
- Compatibility: Please review file formats (e.g., PDF, GoodNotes, iPad/tablet compatibility) and any software requirements listed in the product description before purchasing, as we cannot guarantee compatibility with every app or device.
- Access issues: If you lose your download link or need a file re-sent, contact us with your order number and we’ll help you regain access at no charge.
- Chargebacks: Please contact us before filing a chargeback or dispute with your bank or payment provider — we’re happy to resolve issues directly and can usually do so faster.
- Policy changes: This refund policy may be updated from time to time. Changes will be posted on this page with a revised “last updated” date.
Contact Us
If you have any questions about this policy or need to request a refund, please contact us at elias@epapertemplates.com with your order number.